Students say Chick-fil-A still slow

Students await the re-opening of Chick-fil-a in Downing Student Union on Sunday, January 21. In an effort to reduce customers’ wait time more registers are being added.

Morgan Price

The Chick-fil-A located in the Downing Student Union Food Court reopened 12 days after classes had started for the spring semester on Feb. 3.

Steve Hoyng, resident district manager for Aramark, told the Herald in an earlier article renovations started on Dec. 16. The goal of the renovations was to make the dining experience better for customers. Students said they hoped it would speed up the long lines.

Since the reopening, the lines have still been long. Some students have said the line moves faster, but the wait time to get their food is longer than before.


“With the new registers the wait was longer, but the line was quicker,” Nashville freshman Hunter White said.

Some students did not understand why new registers were added.

“They have it open, but no one is working,” Jace Hook, a freshman from Franklin, Tennessee, said.

Other students said they were upset the renovations were still going on when they arrived back from winter break.

“I was surprised by how long it took for just two registers,” Louisville freshman Rachel Gumbel said.

Chick-fil-A is open Monday through Saturday from 10:30 a.m. to 9:00 p.m. It is closed on Sunday.

News reporter Morgan Price can be reached at 270-745-6011 [email protected]