AT&T service rerouted as repairs are made

Michael Mckay

Yesterday’s cellular outage for AT&T customers caused WKU a lot of grief.

One tweet, from @Whatsthe_Mata said “Hi @ATT all of Kentucky, specifically 42101, doesn’t have service so FYI the students of WKU hate u rn (sic.) ok fix it.”

That tweet received a response from the official AT&T twitter account, which asked for her patience as they worked to investigate the issue.

Bob Owen, vice president for Information Technology, sent out emails throughout the day about his conversations with AT&T representatives.

In an email sent to faculty and staff, Owen said it was reported to him that 15 cell towers that ran from the Bowling Green area down to northern Nashville weren’t working.

Representatives told Owen that service would be restored on Friday. Service was brought back up at 6:40 p.m. on Tuesday.

Owen said later Tuesday that he was glad the information AT&T gave him was incorrect and that service came back sooner.

“This is one time that I’m glad that the information that they gave me originally was wrong,” Owen said.

Cathy Lewandowski, senior PR manager of Corporate Communications for AT&T Tenessee/Kentucky, said in an email Wednesday morning that wireless service had been restored to the Western Kentucky area.

Lewandoski blamed the interruption of service on a severed cable.

“Technicians rerouted wireless traffic and service is currently running normally,” she said. “We know customers count on their wireless services, and we apologize for this inconvenience.”