GET IT maintenance reporting system replaced

Michael McKay

Students dealing with cracked bed frames or leaky faucets will have to report their problems using a new program.

The GET IT work order system was replaced with InSite, a new online system from Sodexo, last month. InSite is now the way that all campus buildings report maintenance issues.

Charles Jones, director of Facilities Management, said InSite is very similar to the GET IT system but with improvements.

“The old system had challenges,” Jones said.

InSite is a little more user-friendly, Jones said.

Rodney Hull, manager of Housing and Residence Life for Facilities Management, said the old system was outdated.

Hull said that with InSite, the requesters will be given a work order number and sent progress and updates on a repair through automatic emails.

“It will keep the student in the loop to what’s going on,” Hull said.

HRL Director Brian Kuster said another aspect of InSite is that the program will allow students to see every request they have ever filed.

Kuster said the increased level of access students have will keep problems from “falling in the cracks.”

“You can say, ‘Look, I want to talk about this work order,’ and we can go and find it,” Kuster said.

Kuster said the new system will also make it easier for HRL to see if buildings are having the same types of problems.

He gave an example of plumbing on the third floor of Minton Hall. He said reviewing the work orders filed would help HRL to check the building over the summer.

Before anyone can file a maintenance request they must register online with InSite on

HRL sent out an email to students living in dorms about the registration process last week.

Kuster said resident hall directors met to learn the new system and to help students register.

Louisville junior Sarah Sheldon, a resident assistant in Southwest Hall, said RAs will be trained on the system in a monthly training seminar about housing operations.

Sheldon said Southwest has a maintenance worker who can take requests but said she was able to use InSite last week.

“I reported something in my room Thursday, and they came and fixed it by Friday,” she said.

Maintenance Connection takes one business day to confirm someone on the system after setting up an account with InSite.

Sheldon said students who can’t wait for registration could still report an issue.

“If it’s an emergency maintenance issue, you can report it to the front desk or your local RA,” she said.